customer success manager (sales)
A Customer Success Manager is a strategic and supportive partner for your customers at every stage of the buying process. You're focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and acting as a member of the sales team with upsells and renewals.
Proven work experience as a Customer Success Manager, Sales or similar role
Experience working with brand image and promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships, acumen and tact of handling C-Suite
Technical skills required, as they relate to the use of the product or service
Accountability and personal organization are essential
Experience in managing a diverse group and training each according to company standards
A communications or marketing degree is preferred
Having experience in B2B SaaS company is a major plus
Experience in handling customer queries tactfully and diplomatically to ensure that they stay subscribed to our product
Sustaining business growth and profitability by maximizing value
Analyzing customer data to improve customer experience
Holding product demonstrations for customers and managing the onboarding process
Act as the customers advocate
Establish clear client retention goals
Process milestones for the clients and employees to work toward
Assist customers with setting up and navigating programs or software
Promote the value of the product
Upsell services and products with the brand image
Promote value through customer experience
Assist in creating training courses and educational materials
Review customer complaints and concerns and seek to improve the customer experience
Being the first line of support for clients
We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business’ revenue potential and minimize churn rates.
A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.
Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
WHAT TO EXPECT FROM BEEBOARD
Our clear commitment is to build a strong spirit and positive culture amongst the team with the ability of self-development and personal growth. Besides a competitive salary package, vacation days, etc., we ensure teamwork, fun and great benefits will make you feel to be in the right place:
Frequent virtual and real-live team events
Regular team lunches